Terms and Conditions

Terms and Conditions

These Terms and Conditions govern your use of Empire Boutique's website and the purchase of personalised items. By using our website and placing an order, you agree to be bound by these terms.

Please read them carefully.

1. General Information
By accessing or using the website, you agree to comply with these Terms and Conditions. If you do not agree with these terms, you should not use our website or make a purchase.

2. Products and Customization
a. All products on our website are customizable and personalised based on the details you provide during the ordering process.
b. The personalisation details you enter (such as text, names, dates, etc.) are YOUR responsibility. Ensure that all information provided is accurate, including spelling, punctuation, and formatting.
c. Once an order has been placed with personalised details, it cannot be modified or cancelled.

3. Pricing and Payment
a. Prices are displayed on the website and are in Pound sterling. Prices may change without notice but will remain fixed for orders already placed.
b. All payments must be made at the time of purchase through the available payment methods. Payment processing is handled securely.

4. Order Confirmation and Processing
a. After submitting your order, you will receive an order confirmation email. This email does not constitute acceptance of your order but serves as an acknowledgment of receipt.
b. We reserve the right to refuse or cancel orders if necessary, for example, if there is an issue with the payment, product availability, or if we detect suspicious activity.

5. Production and Shipping
a. Personalised products typically take between 3-7 business days to produce before they are shipped. The production timeline is subject to change depending on customization complexity and demand.
b. Shipping time is in addition to production time. Estimated shipping times will be provided at checkout, but delays may occur due to unforeseen circumstances.
c. You are responsible for providing accurate shipping information. We are not responsible for delays or delivery issues resulting from incorrect or incomplete information provided by you.

6. Returns, Refunds, and Exchanges
a. Non-Refundable Items: Due to the custom nature of personalized items, they are non-refundable unless there is an error on our part (e.g., defective product, incorrect personalisation).
b. Customer Errors: We are not responsible for any mistakes made by customers during the personalisation process. Please ensure that all customization details are accurate before completing your purchase.
c. Defective or Incorrect Items: If you receive a product that is defective or does not match the customization details provided, please contact us within [7] days of receipt. We may offer a replacement or refund after verifying the issue.
d. Returns: Personalised items cannot be returned for a change of mind. Returns are only accepted for defective or incorrect products.

e. Clothing: Personalised clothing cannot be returned if it does not fit. There is size charts to allow measurements to be taken before placing your order.

7. Limitation of Liability
a. Empire Boutique will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
b. Our liability is limited to the purchase price of the product.

8. Privacy Policy
We take your privacy seriously. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal information.

9. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated date. Please review these Terms regularly to stay informed.

11. Governing Law
These Terms and Conditions are governed by the laws of Scotland. Any disputes arising from these terms will be resolved in the appropriate courts of Scotland.

12. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us.

Acknowledgment
By placing an order with Empire Boutique, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Privacy Policy for Empire Boutique

Effective Date: 16th January 2025

At Empire Boutique, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy Policy explains how we collect, use, store, and protect the personal data of our customers when you visit our website and interact with our services. By using our website and making a purchase, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: This includes your name, email address, phone number, postal address, and payment details.
Order Information: When you place an order, we collect details about the personalized items you purchase, including customization information such as names, dates, or other personalized details.
Website Usage Information: We may collect information about how you use our website, such as IP addresses, browser type, referring pages, and the time and date of your visit. This helps us improve the user experience and website functionality.

2. How We Use Your Information

We use your personal data for the following purposes:

To Process Your Orders: We require your personal and payment details to complete transactions and fulfil personalized orders.
To Communicate with You: We may use your contact details to confirm your orders, provide shipping updates, and respond to customer inquiries.
To Improve Our Services: We use your website usage data to improve our website and personalize your shopping experience.
To Send Marketing Communications: With your consent, we may send you newsletters, promotions, and updates about new products or special offers. You can opt out of these communications at any time.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information:

Encryption: Sensitive data such as payment details are encrypted using secure socket layer (SSL) technology during transactions.
Secure Servers: We store your personal information on secure servers with restricted access to prevent unauthorized access, alteration, or disclosure.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers (such as payment processors, delivery services, and order fulfillment partners) to help process transactions and fulfill orders.
Legal Obligations: We may disclose your personal information if required to do so by law or if we believe such action is necessary to comply with legal obligations or protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred, but we will notify you before any changes to the control of your personal data.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small text files placed on your device to remember your preferences and improve the functionality of the site. You can control cookie settings through your browser, but please note that disabling cookies may limit some features of our website.

6. Your Rights

As a customer, you have the following rights under UK data protection law:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: If your personal data is inaccurate or incomplete, you can request that we update it.
Right to Erasure: In certain circumstances, you can ask us to delete your personal information.
Right to Restriction of Processing: You have the right to restrict the way we process your personal data in certain cases.
Right to Object: You may object to the processing of your personal data, particularly for direct marketing purposes.
Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us.

7. Data Retention

We will only retain your personal information for as long as necessary for the purposes outlined in this Privacy Policy, including to fulfil orders, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children’s Privacy

At Empire Boutique, we take the privacy of children seriously. Our products are intended for parents or guardians purchasing personalized items for their children. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to remove such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will post the updated version on our website and update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates or changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.